The Journey
Career Timeline
DWP Consultant with 18+ years in enterprise IT — specialising in Microsoft Copilot product management,
Digital Workplace transformation, RPA, AIOps, ITSM automation, and enterprise backup & recovery.
I've led cross-functional teams, managed change programmes across 3 continents, and built
adoption strategies that outlast the project budget.
2020 – Present
Senior Consultant — Digital Workplace & AI
Large Healthcare Network
Led Microsoft Copilot adoption programme across 12,000+ users. Designed RPA centre of excellence and delivered 30+ automation workflows. Reduced IT ops incident volume by 40% through AIOps implementation.
2016 – 2020
Senior Consultant — Various Leadership Roles
Major Technology Corporation
Product management for digital workplace platforms serving 50,000+ employees. Built and led end-user adoption programmes. Delivered enterprise backup and recovery transformation across global infrastructure.
2012 – 2016
IT Transformation Lead
Large Energy Company
Delivered ITSM automation and workplace modernisation for 8,000-person organisation. Introduced intelligent monitoring and established the foundation for what later became the AIOps programme.
2008 – 2012
Digital Workplace Consultant
Large Energy Company
End-user computing and collaboration platform rollouts. Managed stakeholder relationships across engineering, operations, and executive functions. First exposure to large-scale change management.
2005 – 2008
Assistant Manager / Senior Process Associate
Atos — Internal Functions & Client Delivery
Where it all started. Process improvement, service desk operations, and learning that IT is fundamentally about people — not technology.
Core Disciplines
What I'm good at
Microsoft Copilot & M36595%
RPA & Intelligent Automation92%
AIOps & IT Operations88%
Azure Cloud Architecture85%
Change Management & Adoption93%
Google Cloud Platform78%